Refund & Satisfaction Policy

At Pro Clean, your satisfaction is our top priority. We stand behind the quality of our work and always aim to leave your home sparkling clean and you feeling 100% happy with the results.

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💎 72-Hour Satisfaction Guarantee

If something wasn’t quite right, don’t worry — we’ve got you covered! Just let us know within 72 hours of your cleaning, and we’ll send the same cleaner back to re-clean the areas you weren’t satisfied with at no extra charge.
We believe in second chances — and in making it right. 🙌

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💳 Refund Policy

Because cleaning is a labor-based service and time is scheduled specifically for you, we generally do not offer refunds once the cleaning has been completed. However, our 72-hour guarantee ensures we’ll correct anything you’re not happy with.

If a refund request is submitted, it will be reviewed on a case-by-case basis, and may take up to 10 business days for processing. Decisions will be based on the details of the original service agreement and the outcome of the re-clean.

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🚫 Cancellations & No-Show Policy

• Please give at least 24 hours’ notice if you need to cancel or reschedule to avoid a fee.

• Last-minute cancellations or no-shows may be subject to a $50 fee, as our cleaners reserve that time just for you.

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We’re here to help! If you ever have concerns, don’t hesitate to reach out — we want every visit from Pro Clean to feel like the best part of your week. 💙

📧 emailproclean@gmail.com
📞 (312) 448-7232

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